Shanghai Pudong International Airport
Passengers with special needs
Passengers with special needs can be well served at Shanghai airports. In addition to elevators and ramps facilitating wheelchair users, the airport is also equipped with TDD telephones and handicapped toilets at several locations.
The 'Kind Help Passage’ can ease the process of checking in and navigating around the airport for the elderly (above 70 years old), pregnant women and the disabled. They can help with tickets, security checks, immigration, customs and boarding procedures at your request.
However, they are unable to provide wheelchairs. If you require a wheelchair you should ask the airline with which you're flying if they can provide one.
For seniors (70 years and above), pregnant and disabled passengers, Pudong Airport offers free pushcart services, and these passengers can prioritize check-in, security check and boarding.
Please go to the information counter of the airport for such services. To request this service go to information points on floor 3 of Terminal 2.
Pudong Airport Arrival